Terms & Conditions
TERMS OF SERVICE
INTRODUCTION
Sales and Specials offer applies to products as advertised on the day we review prices daily, if you miss a special offer and you haven’t purchased a product, we cannot guarantee that the same sale price will be repeated. If the daily sale limits of the special price on the item are exceeded, we reserve the right to withdraw the sales price from our website.
This Site is provided by MS Office Store as a service to our customers. Please review the following basic rules that govern your use of the MS Office Store site. Please note that your use of the MS Office Store site, including MS Office Store Mobile and the MS Office Store site (collectively, the “Site”) constitutes your unconditional agreement to follow and be bound by these Terms of Use. Although you may “bookmark” a particular portion of this Site and thereby bypass these Terms of Use, your use of this Site still binds you to these Terms of Use. MS Office Store reserves the right to update or modify these Terms of Use at any time without prior notice to you. For this reason, we recommend that you review these Terms of Use whenever you use this Site.
USE OF THIS SITE
By accepting these Terms of Use through the use of our Site, you certify that you are 13 years of age or older. If you are under the age of 13 but at least 13 you may use this Site under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.
If certain orders constitute improper use of MS Office Store and its services. We reserve the right, at our sole discretion and at any point in time, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason at our sole discretion.
If you do not agree to, or cannot comply with, any of these terms and conditions, do not use this Site. All billing and registration information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Terms of Use. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested.
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips, and written and/or other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of MS Office Store or its suppliers and is protected by the EU and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited.
Third-Party Sites: References on this Site to any names, marks, products, or services of third parties, or hypertext links to third-party sites or information are provided solely as a convenience to you and do not in any way constitute or imply MS Office Store’s endorsement, sponsorship or recommendation of the third party, its information, products or services. MS Office Store is not responsible for the practices or policies of such third parties, nor the content of any third-party sites, and does not make any representations regarding third-party products or services, or the content or accuracy of any material on such third-party sites. If you decide to follow the link to any such third-party sites, you do so entirely at your own risk.
SITE SECURITY
You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mailbombing” or “crashing”; (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. MS Office Store will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars, or intelligent agents) to navigate or search this Site other than the search engine and search agents available from MS Office Store on this Site and other than generally available third party web browsers (e.g., Netscape Navigator or Microsoft Explorer).
ORDER ACCEPTANCE
Please note that certain orders constitute improper use of MS Office Store and its services. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at our sole discretion. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped (except for orders, including pre-orders, paid for with a Gift Card, eGift Card, or PayPal account which are charged at the time you place your order, not when your order is shipped). Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card (or other payment accounts) has been charged, we will issue a credit to your credit card (or other applicable payment accounts) in the amount of the charge.
PRICING AND CONTENT INFORMATION
We do our very best to provide you with excellent, competitive prices on our website. While MS Office Store strives to provide accurate pricing information, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price due to an error in pricing, MS Office Store shall have the right, at its sole discretion, to refuse or cancel any orders placed for that item and notify you of such cancellation.
MS Office Store does not price match with any other online or offline retailer. However, we strive to maintain highly competitive prices and review them regularly in order to serve you with great value, every day.
Customers employing mobile devices (such as the msofficestore.com e App) to browse the Site may encounter pricing or availability information that is either outdated or inaccurate. Accordingly, pricing and availability remain subject to confirmation at checkout for mobile users.
Merchandise Content: MS Office Store attempts to be accurate in its product descriptions. However, MS Office Store does not warrant that the product description or other Content of this Site is accurate, complete, reliable, current, or error-free. If you find a product that is not as described, your sole remedy is to return it in unused condition.
Objectionable Content: You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that MS Office Store and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable.
QUANTITY LIMITS AND DEALER SALES
Msofficestore.com reserves the right, at our sole discretion, to limit the number of items purchased per person, per household, or per order. These restrictions may be applicable to orders placed by the same account, and the same credit card, and also to orders that use the same billing and/or shipping address. We will provide a notification to the customer should such limits be applied. Please note that MS Office Store also reserves the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms of Use, reselling shall be defined as purchasing or intending to purchase any product(s) from MS Office Store for the purpose of engaging in a commercial sale of that same product(s) with a third party.
EXPORT POLICY
You acknowledge that the purchased goods licensed or sold on the Site, which may include technology and software, are subject to the customs and export control laws and regulations of the United Kingdom and may also be subject to the customs and export laws and regulations of the country in which the products are manufactured and/or received. By purchasing, downloading, or using technology or software from the Site, you agree to abide by the applicable laws, rules, and regulations – and you represent and warrant that you will not transfer, by electronic transmission or otherwise, the software or technology to a foreign national or a foreign destination in violation of the law.
COPYRIGHTS AND TRADEMARKS
Unless otherwise noted, all Contents are copyrights, trademarks, trade dress, and/or other intellectual property owned, controlled, or licensed by MS Office Store, one of its affiliates, or by third parties who have licensed their materials to MS Office Store and are protected by EU and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of MS Office Store and is also protected by EU and international copyright laws.
MS Office Store, its suppliers, and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content, and other materials which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of MS Office Store’s or any third party’s intellectual property rights.
The msofficestore.com names and logos and all related product and service names, design marks, and slogans are the trademarks or service marks of MS Office Stores, all other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo, or mark in any manner.
USER REVIEWS, FEEDBACK, SUBMISSIONS
For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted, or offered to MS Office Store on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted, or offered in connection with your use of this Site (collectively, the “Comments”) you grant MS Office Store a royalty-free, irrevocable, transferable right and license to use the Comments however MS Office Store desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
MS Office Store will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. MS Office Store is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy, or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive, or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”.
MS Office Store does not regularly review posted Comments but does reserve the right (but not the obligation) to monitor and review any Comments submitted to the Site. You grant MS Office Store the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify MS Office Store and its affiliates for all claims resulting from any Comments you submit. MS Office Store and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
USE OF WIDGETS AVAILABLE ON OUR SITE
As part of our Site, there may be links available to you for use and display on your website or personal page (the “Widgets”). We grant you a revocable, non-exclusive, worldwide, royalty-free license for the duration of the term of these Terms of Use, solely for purposes of facilitating referrals from your site or personal page to the msofficestore.com site, to display Widgets on your site. Without limiting other remedies, we may limit, suspend or terminate this license and/or your right to access or display Widgets at any time for any reason, including but not limited to your display of Widgets on a site or in a manner that we deem unacceptable for any reason.
COLORS
We have made significant efforts to accurately display the colors of our products that appear on the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
INDEMNIFICATION
You agree to defend, indemnify and hold harmless MS Office Store and its affiliates from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Site or any breach by you of these Terms of Use.
TERMINATION
These Terms of Use are effective unless and until terminated by either you or MS Office Store You may terminate these Terms of Use at any time, provided that you discontinue any further use of this Site. MS Office Store also may terminate these Terms of Use at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in MS Office Store’s sole discretion you fail to comply with any term or provision of these Terms of Use. Upon any termination of these Terms of Use by either you or MS Office Store, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the Terms of Use or otherwise. The following sections shall survive any termination of these Terms of Use: “Comments,” “Site Security,” “Pricing and Content Information,” “Quantity Limits and Dealer Sales,” “Export Policy,” “Copyrights and Trademarks,” ” User Reviews, Feedback and Submissions,” “Indemnification,” “Termination,” “Disclaimer” “Limitation of Liability, “Privacy” and “General.”
GENERAL DISCLAIMER:
This site is provided by MS Office Store on an “as is” and “as available” basis. MS Office Store makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. to the full extent permissible by applicable law, MS Office Store disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. without limiting the foregoing, MS Office Store disclaims any and all warranties, express or implied, for any merchandise offered on this site. you acknowledge, by your use of the MS Office Store website, that your use of the site is at your sole risk. this disclaimer does not apply to any product warranty offered by the manufacturer of the item. this disclaimer constitutes an essential part of these terms of use. some states do not allow limitations on how long an implied warranty lasts, so the foregoing limitations may not apply to you.
Merchandise content disclaimer: product information accessed through this website is obtained from claims made by the product’s manufacturer. please note that on occasion manufacturers may alter their labels so actual product packaging and materials may contain different information than that shown on our website, thus we cannot guarantee or ensure the accuracy, completeness, or timeliness of any product information. we recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. for additional information about a product, please contact the manufacturer. MS Office Store assumes no liability for inaccuracies or misstatements about products. customer reviews are provided for informational purposes only. customer reviews reflect the individual reviewer’s results and experiences only and are not verified or endorsed by MS Office Store.
LIMITATION OF LIABILITY
Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability, or otherwise, shall MS Office Store or any of its affiliates, employees, directors, officers, agents, vendors, or suppliers be liable to you or any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the MS Office Store web site, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, the accuracy of results, or computer failure or malfunction, even if an authorized representative of MS Office Store has been advised of or should have known of the possibility of such damages. in no event will MS Office Store be liable for any damages in excess of the fees paid by you in connection with your use of the site during the six-month period preceding the date on which the claim arose.
PRIVACY
You acknowledge that any personal information that you provide through this Site will be used by the following 4 sites as listed below, msofficestore.uk, msofficestore.us, msofficestore.com, softwarepal.co.uk If you purchase an item on any of our websites, we share certain information to permit the Retailer to fulfill and ship your order, and process returns, provide customer service support and for marketing purpose. We are required to keep your information secure and use it only in accordance with the Privacy Policy.
GUEST CHECKOUT
Guest Checkout is a feature on MS Office Store that allows you to make purchases from our site without creating or using an account. While using Guest Checkout, you will be required to enter the following information: First and last name, year of birth, billing and shipping addresses, telephone number, credit card information, and an email address where we can send order and shipping notifications. This information will not be saved on our site and you will have to re-enter it every time you use Guest Checkout.
msofficestore.com CLICK TO CHAT TERMS AND CONDITIONS
These terms and conditions (the “Terms”) govern your conduct associated with the msofficestore.com Click-to-Chat Services (the “Click-to-Chat Service”). The information you provide will be handled according to msofficestore.com’s Privacy Policy.
By using the Click-to-Chat Service, you represent and warrant that:
* you are at least 13 years old; * information you supply does not violate these Terms and will not cause injury to any person or entity; and * you will use the information provided by a Customer Service Representative for your own personal use only.
You further agree that:
* you will not provide personal information about yourself or others as you use the Customer Service Chat, including, but not limited to, your full name, email, telephone number, social security or credit card information;
* you will not take any actions that may undermine, disrupt or manipulate the integrity of the Customer Service Chat, or interfere with or disrupt the servers or networks connected to the Customer Service Chat;
* you will not transmit through the Customer Service Chat any unlawful, harassing, libelous, privacy invading, abusive, threatening, defamatory, vulgar, obscene, racist, or otherwise objectionable material of any kind;
* you will not impersonate any person or entity, or make any false statement regarding your employment, agency, or affiliation with any person or entity; and
you will not stalk, threaten or harass Customer Service Representatives or infringe upon or attempt to infringe upon their privacy.
Your live chat with a Customer Service Representative is not public on the msofficestore.com website and is only seen between you and MS Office Store. You will not have the ability to edit or delete any information you have submitted. msofficestore.com reserves the right to remove or to refuse to post any information for any reason. You acknowledge that you, not MS Office Store, are responsible for the information you submit.
Information that a Customer Service Representative provides to you may be protected by copyright law, and you may only use such information for your own personal use. For any information that you submit, you grant MS Office Store a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from, and/or sell and/or distribute such information and/or incorporate such information into any form, medium or technology, including in connection with the marketing and promotional purposes, throughout the world without compensation to you. You expressly understand and agree that the customer service chat is provided on an “as is” and “as available” basis. MS Office Store expressly disclaims all warranties of any kind, whether express or implied. no advice or information obtained by you from your use of the click-to-chat service shall create any warranty. you understand and agree that MS Office Store makes no warranty that the quality of products purchased by you at MS Office Store related to your use of the click-to-chat service will meet your expectations.
You agree to indemnify and hold MS Office Store (and its officers, directors, agents, subsidiaries, joint ventures, employees, and third-party service providers), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys’ fees, arising out of a breach of your representations, warranties, and obligations set forth above, or your violation of any law or the rights of a third party.
GENERAL
These Terms of Use represent the complete agreement between the parties and supersede all prior agreements and representations between them. Headings used in these Terms of Use are for reference purposes only and in no way define or limit the scope of the section. If any provision of these Terms of Use is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of these Terms of Use shall remain in full force and effect. The failure of MS Office Store to act with respect to a breach of these Terms of Use by you or others does not constitute a waiver and shall not limit msofficestore.com’s rights with respect to such breach or any subsequent breaches. These Terms of Use shall be governed by and construed under California law without regard to conflicts of law provisions. Any action or proceeding arising out of or related to these Terms of Use or your use of this Site must be brought to the state or federal courts of California and you consent to the exclusive personal jurisdiction of such courts.
DMCA NOTICE
Procedure for Making and Responding to Claims of Copyright Infringement
It is the policy of MS Office Store to respond to claims of copyright infringement. We will promptly process and investigate notices of alleged infringement by third parties and will take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2) (the “DMCA”), where applicable.
Pursuant to the DMCA, notifications of claimed copyright infringement by third parties should be sent to MS Office Store’s Designated Agent. If you believe that your copyrighted work has been infringed under EU copyright law and is accessible on this Site, please notify us by contacting our Designated Agent. Even if you believe that the alleged infringing work was not posted by a third party, please send all notifications of claimed copyright infringement to msofficestore.com’s Designated Agent listed below.
To be effective under the DMCA, notification of claims of copyright infringement by third parties must be a written communication to MS Office Store’s Designated Agent that includes the following:
A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit MS Office Store to locate the material;
- Information reasonably sufficient to permit MS Office Store to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
- A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Msofficestore.com’s Designated Agent for notice of claims of copyright infringement can be reached as follows:
By e-mail: support@msofficestore.uk
This contact information is only for reporting claims of copyright infringement. Contact information for other matters is provided elsewhere on this Site.
Upon receipt of a valid notification of alleged copyright infringement by a third party, msofficestore.com shall remove or disable access to the material identified in the notice, forward the written notification to the alleged infringer, and take reasonable efforts to notify the alleged infringer that it has removed or disabled access to this material.
You should be aware that, under the DMCA, claimants who make misrepresentations concerning copyright infringement may be liable for any damages, including costs and attorneys’ fees, incurred by the alleged infringer or by MS Office Store if injured by relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.
If a notice of copyright infringement has been filed against you, you may file a counter-notification with the Designated Agent at the address listed above.
To be effective, a counter-notification must be a written communication provided to the Msofficestore.com’s Designated Agent that includes the following:
- A physical or electronic signature;
- Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
- A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; and
- Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which the address is located and that you will accept service of process from the complainant who provided the original notification or an agent of such person or entity.
If MS Office Store receives a valid counter-notification, it shall provide the complainant with a copy of the counter-notification, inform the complainant that it will replace the removed material or cease disabling access to it in 10 to 14 days from receipt of the counter-notification, and replace the removed material or cease disabling access to it in 10 to 14 business days, provided that msofficestore.com has not received notice from the complainant that an action has been filed seeking a court order to restrain the alleged infringer from engaging in infringing activity relating to the material on Msofficestore.com’s system.
You should be aware that the DMCA provides substantial penalties for a false counternotice filed in response to a notice of copyright infringement. Claimants who make misrepresentations in the counter-notification statement may be liable for any damages, including costs and attorneys’ fees, incurred by any copyright owner or copyright owner’s authorized licensee, or by MS Office Store if injured by relying upon such misrepresentation in replacing the removed material or ceasing to disable access to it.
9) Delivery & Shipping Terms
9.1 The product you have purchased is a digital product and the product shall be delivered via email. The product purchased is provided to Customers in an electronic format as a downloadable product via a link. In addition product keys to activate the product shall be sent to the Customer by e-mail.
9.2 Customers can still elect and request to have their product sent via post and specify directly to support@msofficestore.com that they wish to receive their purchase via normal post. After the purchase customers will receive a purchase confirmation via email, in addition to that a letter will be posted and this will contain the instructions to download the product they have purchased, including the serial Keycode to activate the product purchased; the letter will not contain a physical disk. It is the customer’s responsibility to make sure that we have the correct postal address when completing their purchase and it’s the customer’s responsibility to inform us of any changes via email at support@msofficestore.uk
DELIVERY
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How do I receive my Product Key?
We provide your product key in a text format sent via email, after your order confirmation, and we also send this direct to the email provided during checkout, is your responsibility to ensure the email is correct and deliberate attempt to falsify emails and any action identified as fraudulent will result in the suspension of your order and account. To identify your true identity and to match the order details, we may have to ask for proof of ID and prove that the purchase was done with the account that belongs to you and you have control over it. We may request to send additional information to identify you and any information to confirm the payment transaction, should we identify any fraudulent behavior your order will be suspended and reported to relevant authorities.
How quickly will I receive my product key?
Our free delivery system allows for the instant and automatic allocation of your Product Key. Once the customer makes payment (and passes any fraud checks) the Product Key will be provided to their email account. This ensures delivery of the product key within minutes, at any time of the day, please check all your details are correct and your spam/ junk folder
What is a License/Product Key?
A License/Product Key is the serial number or product code that activates a product. This is usually a combination of numbers and letters.
REFUNDS & RETURNS
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To avoid mistakes and to check if your machine is compatible don’t chance it please check it first, simply ask us Directly it only takes 1 minute. You can ask questions via the live chat and you will have an answer in 1 minute this is the link: https://go.crisp.chat/chat/embed/?website_id=31883155-67b9-4ebe-a55a-35b886c8f06d
Please note that as these products offered in our store are digitally delivered these would not be subject to Distance Selling Regulations and we cannot accommodate order cancellation, returns, or modifications after they have been either emailed, sent, used, or activated. However, exchanges and voucher credit can be applied as long as the customer notifies us via email at support@msofficestore.uk. Electronic voucher credit can be used in our store only. A voucher can also be gifted to friends and family or donated.
We would like to highlight and emphasize that we had to introduce these measures to protect us from the increased amount of fraudulent activities as well as to protect our digital stock as these items are no longer safe and secure; once they have been delivered via email there is no way to re-sell those items, your understanding is much appreciated.
Please note, that we will only issue a replacement for defective Product Keys. Replacements will only be issued in cases where we have been allowed access to fully investigate and are unsolvable.
Is the customer’s responsibility to ensure that the product they are buying is compatible with their machine/PC/Laptop, the customer needs to ensure that the machine can handle the product they have purchased from our store we cannot be responsible if the customer machine doesn’t work or has other defects that are completely unrelated to our product.
Please ensure your replacement or refund requests do not fall under any of the following restrictions before attempting a replacement or a request for a refund for a defective product.
Incorrect purchases
We cannot issue a refund or replacement if a customer has purchased an incorrect product and/or the product is not compatible. We endeavor to make product compatibility as clear and visible as possible, and we cannot be held responsible for any incorrect purchases. You can ask questions via the live chat and you will have an answer in 1 minute this is the link: https://go.crisp.chat/chat/embed/?website_id=31883155-67b9-4ebe-a55a-35b886c8f06d
example 1, purchased a windows software package for a Mac machine, or the machine I have is not compatible
example 2, purchases a product suitable for windows 10 only, but has a windows 8 operating system.
Installation and/or Activation Issues
Our support team is ready to help with any issues you have with your purchased Product Key, therefore before actioning a request for a refund we endeavor to resolve any issues with you.
During this process, we reserve the right to resolve the matter first, and request digital images, such as a screenshot of the code being entered and the error encountered to help us investigate the issue.
In some cases, we may need to use remote-based access and support software, such as TeamViewer to fully resolve your issue.
Refunds and/or replacements will only be issued in cases where we have been allowed access to fully investigate and are unsolvable.
We always reserve the right to apply our discretion
Order Cancellation
We reserve the right to cancel any incoming order that we believe to be of suspicious nature (such as unauthorized/fraudulent payments etc.). Similar paid orders are not refunded and the goods are not delivered.
We cannot cancel orders if you have already received the activation code, as this item is no longer safe and secure and there is no way to re-sell that item.
We cannot cancel or refund an order, just because you don’t enjoy / like, or use the product.
Due to the nature of the product and the Digital Delivery, once ordered the product key will be emailed directly to you. As we are unable to stop this process and we are unable to re-issue this unique Product Key, as soon as you have purchased your item this would become non-refundable and you will NOT be able to cancel your order. However, we always reserve the right to apply our discretion, exchanges and voucher credit can be applied as long as the customer notifies us via email at support@msofficestore.uk.
NB: An electronic voucher credit can be used in our store only, a voucher can also be gifted to friends and family or donated.
Digital Delivery & Distance Selling
Online and distance selling for Digital services, once you receive the product via email (download) you are bound by our terms and conditions, and the Online distance selling for Digital services, you are aware that you will waive your 14-day right to cancel. As we offer digital products, we are unable to know the identity of the person who redeems the code. For each order placed, we track the delivery of the Product Key and store vital details of when the code has been viewed by the customer, including the date, time, and IP address. All of our Product Keys are guaranteed and checked.
Error Code Issues
Coupon discount codes error, or redemption code or voucher code errors must be reported within 24 hours of purchase, we are unable to offer replacements once this time has passed.
License usage
The license is attached to your hardware if your device where you have installed the license is lost or stolen; or If a user make changes to their device hardware for example such as removing the hard drive or the Motherboard your license will be lost and will you need to buy a new one.
If you don’t make any changes to your device hardware as outlined above the license will last a lifetime.
Exchanges & refunds
If you have you have received remote assistance from our technical team via remote control (team viewer) and if the software package is defective and/or cannot be resolved even after receiving assistance from our technical support team * (Remote control, Team Viewer, Via Email/Live Chat), we will issue customers with a replacement product key for the same product purchased. This means receiving assistance from our technical support team * (Remote control, ANY Desk, Team Viewer). We will not be able to process a refund if you fail and/or refuse to cooperate with our technical team and we have not had an opportunity to check /or provide the required information as described. If we are not able to resolve and fix the issue we will refund you the purchase.
How to initiate a Refund/Exchange*
Providing that our technical team has had an opportunity to investigate the issue as described above, and you have not activated the license or used it somewhere else on another device all you need to do is ask for a refund by sending us an email with the original order number and provide us with your name, order number, original payment method; once we get your email you will get a full refund. Please note that this is only applicable when you have cooperated with our technical team, have provided the information we need to verify, and diagnose, and allowed us to assist you and investigate the error fully. This means receiving assistance from our technical support team * (Remote control, ANY Desk, Team Viewer). We will not be able to process a refund if you fail and/or refuse to cooperate with our technical team and/or provide the required information as described.
Please note that refunds are processed by our customer service team and we need an estimated 48 hours, (Monday to Friday ) please email support@msofficestore.uk. Please make sure you include Your Complete Name, Order Number, Product Key stated on the order, and any accompanying images so we can locate your order and begin the refund straight away.
NB: We would like to remind our customers, highlight, and emphasize that we cannot cancel orders if you have already received the activation code. (If you have any doubts or want to clarify the compatibility of the product, simply ask the questions via the live chat and you will have an answer in 1 minute this is the link: https://go.crisp.chat/chat/embed/?website_id=31883155-67b9-4ebe-a55a-35b886c8f06d) This measure was introduced to protect us from the increased amount of fraudulent order activities as well as to protect our digital stock as these items are no longer safe and secure; once they have been delivered via email there is no way to re-sell those items, your understanding is much appreciated.
